Once your order has been placed, you will receive a confirmation email confirming the order and your order number.

If you have not received the order confirmation email, please contact us (Support/Help), attaching a screenshot of the bank charge and your order details.

You can pay by credit or debit card, Visa or Mastercard. By contacting us (Support/Help) you can also pay by bank transfer.

You can get the season-ticket holder or club member discount by entering your season-ticket or membership number in the coupon box; the same applies to any other promotion or discount.

*Discounts and promotions cannot be combined, and once payment has been made no discount will be applied to your order.

When you receive the order confirmation, the invoice is included in the same email. If you cannot download it or the invoice is not attached, you can request it via Support/Help.

You have the following options for receiving your order

– Store pickup. You will be notified by email when your order is ready; pickup hours are Monday to Friday, 10:00–14:00 and 16:00–19:00 at the Stadium Store. To collect your order you will need to show your ID (DNI).

– Delivery. Your order will be sent to the delivery address given, you will receive the tracking number by email so you can follow your order, and the courier will contact you before delivering it.

– Post office pickup. Your order will be sent to the post office or pickup point chosen in your order, and you will receive the tracking number by email so you can follow your order. To collect your order you will need to show your ID (DNI).

Any change in the status of your order will be notified to you by email.

Store pickup orders will be ready for collection from the second working day; you will be notified by email when you can come and collect them.

Orders for delivery will reach the agreed address within 2 to 7 working days; orders outside mainland Spain may take up to a maximum of 15 days.

If a product is missing from your order, please contact us (Support/Help) stating your order number and the issue.

Please contact us (Support/Help), stating your order number and explaining the issue.

Once your product has been processed, you will be sent an email with the tracking number so you can follow your order.

Shipping costs are 3,95€ anywhere in mainland Spain. All other shipments carry an additional charge; you can see the price of this shipping while you are completing your purchase.

Orders outside mainland Spain and international orders carry an additional cost, and we currently ship throughout Europe, with the exception of some countries.

You can change the delivery day and time or the delivery address by contacting CTT Express and quoting your shipment number.
CTT Express – Shipment tracker

If you are not at the delivery address, a new delivery attempt will be scheduled; if your order still cannot be delivered, it will be left at a pickup point for you to collect, and you will be informed of its location. After 7 days, the order will be returned to our warehouse.

You will need to contact us (Support/Help). We can arrange for you to collect it at the stadium, or we can resend it once the shipping cost has been paid.

Some countries require the importer to provide personal identification, such as a tax ID (N.I.F.), before customs clearance can be processed.

At Elche CF we value your privacy, but customs inspections may require information about the products in your order to be shared with the relevant authorities.

In addition, any additional customs duties and/or tariffs will be payable by the recipient. We recommend checking your country's customs regulations before making your purchase.

Exchanges must be made within 14 days of receiving your order confirmation email. For returns, please see our terms and conditions; the consumer will receive a store voucher.

To make any changes, please contact us via Support/Help.

Once the exchange or return has been agreed, you can make it at the Stadium Store or by sending it to Av. Manuel Martínez Valero 3, 03208 Elche (Alicante), or through an exchange arranged with CTT Express.